Home Help centre
Help centre
Short, practical answers. If yours is not here, the contact form reaches a person.
Your profile
- Complete every section — profiles above 90% appear far higher in search.
- Use a real photograph. Illustrated avatars reduce response rates significantly.
- Portfolio pieces need context: what the problem was and what you did.
Connections
- Nobody can message you until you accept a request.
- Declining is silent — the sender is not told.
- Accepting opens a private thread and nothing else.
Projects
- Post a brief with the roles you need and invite matched professionals.
- Invitations are also collaboration requests, so consent still applies.
- The workspace has chat, files, tasks, milestones and notes.
Verification
- Verification confirms identity and, where relevant, professional registration.
- It is free and requested from your account settings.
- A verified badge is not a quality rating — reviews do that job.
Finding work
- Filter opportunities by profession, budget, level and working style.
- Applications carry your full profile automatically.
- A specific cover note beats a generic one almost every time.
Account & privacy
- Change your email or password from account settings.
- Set availability to “Not available” to stop appearing as open to work.
- Deactivating hides your profile without deleting your history.
Still stuck?
Tell us what happened and we will get back to you within a business day.